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You may experience problems accessing certain areas of the site. If you do find problems, you should first check the following:  

  1. You have the latest version of your browser;  
  2. You have the latest version of the Real Media or Windows Media player installed. 

Links to downloaded latest software:

Microsoft Internet Explorer 
Netscape Navigator 
RealPlayer and RealPlayer Browser Plug-in
Windows Media Player 

Interviews won't play 

First, check to see if you have the latest version of the Real Media Player or Windows Media Player installed. Do not use beta versions of the Windows or Real players. Beta software can cause problems and are not fully supported by this site. If the media still fails to play, you may be having a configuration and/or a firewall issue: 

Real Player 

  1. Launch Real Player application;   From the 'View' menu, select 'Preferences...';   Click on the 'Upgrade' tab;   Make sure 'Always Play RealNetworks Media with RealPlayer' is checked;   Click on 'Auto-Restore Settings...' and be sure that 'SMIL Document' and 'Real-Time Streaming Protocol' are checked;  
  2. Click 'OK' until you return to the main player interface. 

Window Media Player 

  1. Launch Windows Media Player application;   From the 'View' menu, select 'Options';   Click on the 'Formats' tab;   Make sure that 'Windows Media file''Windows Media audio files''Windows Media video file' are checked;  
  2. Click 'OK' and return to the main player interface.

Firewall Issues 

What is a Firewall? 
Firewalls create barriers in order to prevent unauthorized access to a network. Think of the internet as a series of hallways. Firewalls are the security doors through which some people (i.e. data) may pass and others may not. Streaming media content usually passes through these barriers without trouble, but sometimes it is necessary to change your configuration settings. 

How do I configure my player to work through a firewall? 

Real Player 

The following link will give you all the instructions and options for configuring Real Player to work behind a firewall: 

Window Media Player 

If you are using a proxy server or firewall for access to the Internet, make sure the correct name for the proxy server is entered in Windows Media Player. On the View menu, click Options. On the Advanced tab, click Streaming Media, and then click Change. Click Use Proxy, and then click Configure Proxy Settings. Type the name of the proxy server. This resolution may not be applicable to dial-up users. 

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